Customer Trends, Best Practices Highlight Industry Event | Taylor

Customer Communications Trends, Best Practices Highlight Industry Event

Industry leaders share experience and expertise in creating effective communications

NORTH MANKATO, MN  (OCTOBER 31, 2019) – Attendees of the 2019 Xploration Tour MN will learn from customer communications industry leaders during a unique one-day session on Nov. 13 at the Minnesota Timberwolves training facility.  

To register:

At the Taylor Communications-sponsored event, industry professionals will learn how to capitalize on the latest communications trends to differentiate the customer experience and drive growth. The day is designed for business executives, consultants, analysts and service bureau professionals who print, mail or distribute direct mail, invoices, statements, notifications or other communications via print, the web, social media and/or mobile.

Topics include:

  • How Customer Communication Management (CCM) is becoming part of Customer Experience Management (CXM)
  • Why Omni-Channel Business Communications are Essential for Achieving a Better Customer Experience
  • Document Accessibility: Avoiding Lawsuits and Future-Proofing Your Customer Communications

Kaspar Roos, industry analyst and Founder and CEO of Aspire will be a featured speaker. An educational session led by Taylor Communications and one of their clients also will be part of the day. Sessions will wrap with a panel discussion of industry experts moderated by Kemal Carr, President of Madison Advisors.

“We are excited and honored to be part of the Xploration Tour’s Minnesota stop,” said Denise Miano, Vice President of Technology Services at Taylor Communications. “As industry leaders in customer communications, hosting this stop gives us the opportunity to learn from our peers and share insights from our experience with others.”

Registration for the Xploration Tour MN also includes a tour of one of Taylor Communications’ leading production and ADF facilities, continental breakfast, lunch and an opportunity to enjoy an evening in the Taylor suite to watch the Timberwolves game against the San Antonio Spurs. (Seating is limited.) Transportation will be provided to all events.

“We are wrapping up the 2019 Xploration Tour in Minneapolis on November 13. We have a great lineup of speakers, who will share their experiences and vision for the CCM industry,” said Skip Henk, President and CEO for Xplor International. “Special thanks to our sponsor, Taylor Communications, for their commitment and support in facilitating such a unique experience.”

About the 2019 Xploration Tour: The Minneapolis-based 2019 Xploration event is one of a handful of stops hosted across the country by Xplor International, a not-for-profit association, focused on thought leadership, advocacy, education, training, mentoring and networking opportunities within the customer communications industry.

About Xplor International: Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community, Xplor provides advocacy, education, training, mentoring and networking opportunities. Members are decision makers and recommenders who are involved in the conception, design, implementation, production and delivery of multi-channel client, member and customer communications. For more information:

About Taylor Communications: Taylor Communications is a subsidiary of Taylor Corporation. Clients trust us to meet the complex challenges of communicating in today’s omnichannel world. Our experts leverage technology across the industry’s broadest network to create solutions that improve customer experience, drive efficiencies and grow revenue.