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Customer Communications

First Class Results

From customer acquisition to increased retention, we offer an unmatched diversity of direct mail, email and mobile capabilities to maximize the impact of your customer communications while saving you money.

Learn more about leveraging your marketing spend.

Cross-Channel Wins

Diverse Methods Boost Your ROI

When your communication channels work together, they can stimulate the behaviors you want to achieve your goals – from new customer acquisition to increased retention and greater profitability. Taylor can offer your organization an unmatched diversity of direct mail, email and mobile capabilities to maximize the impact of your customer communications management while reducing your overall investment.

View Commercial Print Brochure

Proximity Means Speed

National print and mail footprint

Our national manufacturing footprint has more than a dozen print and mail sites strategically located across the U.S., all supported by regional customer service support. Mail sites are just one day away from the majority of USPS sectional center facilities, which can shorten delivery times by 2 or 3 days, maybe even a week. An automated process for document design and output helped one of the nation’s oldest mutual funds achieve faster speed to market.

Download Financial Case Study

Personalization Plus

Better Targeting Drives Success

Taylor can manage your list as a single database across multiple channels – from direct mail to mobile – to ensure greater accuracy, coordination of message and ease of deployment. Our distributed sales force software enables us to drive personalization and manage campaigns to boost marketing results for franchises, dealers, distributors and manufacturers’ reps. See how a national health insurance provider used personalized mailings to promote member health.

Download Insurance Case Study

Why Customers Choose Us

  • National print and mail footprint with regional customer service support
  • Unmatched diversity of capabilities
  • Certifications and compliant processes
  • Expertise in postage optimization
  • Single source management of customer database to deploy dynamic messaging across multiple channels
  • Emerging expertise and resources in mobile
  • Insights that help them save money and make money

Certifications and Proficiencies

  • SOC 2 Type 2 Audit controls
  • HIPAA compliant privacy and security controls
  • PCI Merchant Level 2 compliant processes
  • Return Path ISP Monitoring (email SPAM)
  • SSAE 16
  • ISO 9001:2008

Highlights

Customer communications management print devices

Over 1,000 Print Devices

  • Traditional litho, web and sheet-fed
  • Digital web and sheet-fed
  • High-speed ink jet web
Customer communications management experience

Billions Mailed

  • More than 2 billion pieces mailed annually
  • USPS Gold Level Rating
  • Direct shipment to USPS sectional facilities
Personalized communications with dynamic messaging

Personalized Communications

Data-driven to:
  • Enhance the customer experience
  • Educate and inform consumers
  • Upsell and cross-sell additional products