Billing Building Blocks
Foundation for First-Class Service
It's more than just "collecting the cash", right? If bills
are an Achilles' heel, see how we can help determine what to do next.
Turn cumbersome billing processes into streamlined
messages that provoke customers to act. Leverage the four building
blocks to meet monetary mandates, while enhancing ROI and customer
Design: Layout architecture and content.
Data: Information collected, stored, managed and then processed.
Delivery: Various delivery methods based on customer preference.
Feedback: Customer input that confirms receipt, action and campaign success.
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Customer-Centric Design & Delivery
Paying bills is not at the top of most customers “fun things to do" list. Presenting well designed billing documents and understanding customer preferences can go a long way toward making bill paying less of a chore. Customer-centric designs that use color, graphics and integrated marketing messages demonstrate customer intimacy and improve satisfaction. Catering to customers' delivery preferences including print, electronic presentment (email and web) and mobile greatly increases response rates. Those who use ebills pay 60% faster than those who don't. Together design and delivery can positively influence customer behavior.
Get Paid Faster
Improve Cash Flow & Revenue
Develop a strategy that connects the billing process with up-sell and cross-sell opportunists. We work with various departments to analyze current processes to develop a multi-channel solution. From programming through color digital imaging, lettershop services, mailing (or electronic presentment) and tracking, all aspects of the billing program can be managed.
- Online billing portal for bill presentment
- Full fidelity view for customer service
- Maximum postal discounts & mail certification
- Mirrored print & mail facilities for continuity
- PCI compliant and SSAE 16 certification
- Camera and scanner technology